The three-year warranty on my Dell notebook expired this past week, so I sent the computer back to have some problems repaired. At first I was annoyed. I spoke to a tech-support guy last Thursday who tried to solve my problem, but couldn’t over the phone. I knew this would be the case, as I had already diagnosed the problem myself…still, I understand that they have to go through the motions. What annoyed me was when he suggested that the issue was minor enough that I should just not worry about it.
I responded that that’s not good enough, and that I required the problem to be fixed before my warranty expired. I told him I wanted to send back the computer, and he agreed. So a box arrived on Monday for me to ship it, and I sent the notebook that afternoon. And then the same box reappeared at my office this morning.
I was initially confused by this…it seemed too quick, so I suspected that Purolator had simply returned the box to me by accident. But when I looked inside, there was a resolution notice, saying that they had replaced my motherboard and touchpad, thus fixing both of my problems.
Wow, that was quick. And I have to say that I’m impressed. Three years after I bought the computer, I now have a perfectly functioning PC that’s still a pretty decent machine.
So kudos to Dell for the company’s exceptionally fast response time.
And that’s all I have to say about that.